Privacy Policy

1. Information We Collect

uan365 collects various categories of personal information necessary to provide our services, comply with legal obligations, and enhance your gaming experience. The information we collect falls into the following categories:

1.1 Registration and Account Information

When you create an account on uan365, we collect the following mandatory information:

• Personal Identification: Full legal name, date of birth, nationality, and gender
• Contact Information: Email address, mobile phone number, and residential address including city, province, and postal code
• Account Credentials: Username, password (stored in encrypted format), and security questions
• Identity Verification Documents: Government-issued identification cards, passport copies, utility bills, or bank statements for age verification and anti-fraud purposes

1.2 Financial and Transaction Information

To facilitate deposits, withdrawals, and financial transactions, we collect:

• Payment Method Details: GCash account information, PayMaya account details, bank account numbers, and account holder names
• Transaction History: Deposit amounts, withdrawal requests, transaction dates and times, payment method used, and transaction status
• Betting and Gaming Records: Wagers placed, games played, bet amounts, winnings, losses, and account balance history

1.3 Technical and Usage Information

We automatically collect technical data when you access the uan365 platform:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Connection Data: IP address, internet service provider, geographic location (city and region), and connection timestamps
• Platform Usage: Pages visited, games played, session duration, click patterns, and navigation paths
• Cookies and Tracking Technologies: Session cookies, preference cookies, and analytics cookies (see Section 8 for detailed information)

1.4 Communications and Support Interactions

When you contact uan365 customer support or communicate with us:

• Live chat transcripts and conversation history
• Email correspondence and support ticket content
• Phone call recordings for quality assurance and training purposes
• Feedback, complaints, and survey responses

2. How We Use Your Information

uan365 uses the collected information for legitimate business purposes including but not limited to:

2.1 Account Management and Service Provision

• Creating and maintaining your player account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting, and platform features
• Calculating and crediting winnings, bonuses, and promotional rewards
• Managing your account preferences, limits, and settings

2.2 Legal Compliance and Security

• Verifying your age and identity to prevent underage gambling (21+ requirement)
• Complying with PAGCOR licensing requirements and regulatory obligations
• Detecting and preventing fraud, money laundering, and unauthorized access
• Investigating suspicious activities, collusion, or terms of service violations
• Maintaining records as required by Philippine gaming and financial regulations
• Responding to legal requests, court orders, and regulatory inquiries

2.3 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests
• Sending transactional emails regarding deposits, withdrawals, and account activity
• Providing important platform updates, policy changes, and service announcements
• Conducting customer satisfaction surveys to improve our services

2.4 Marketing and Promotional Activities

With your explicit consent, we may use your information to:

• Send promotional offers, bonus notifications, and exclusive deals via email or SMS
• Personalize marketing communications based on your gaming preferences
• Invite you to participate in tournaments, competitions, and special events
• Provide tailored game recommendations and loyalty rewards

You may opt out of marketing communications at any time by adjusting your account settings or clicking the unsubscribe link in promotional emails.

2.5 Platform Improvement and Analytics

• Analyzing user behavior to optimize platform performance and user experience
• Identifying technical issues and implementing bug fixes
• Developing new features and enhancing existing services
• Conducting research and statistical analysis in aggregated, anonymized form

3. Information Sharing and Disclosure

uan365 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

3.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist in platform operations:

• Payment Processors: GCash, PayMaya, and banking partners to process deposits and withdrawals
• Game Providers: JILI and other game suppliers to deliver gaming content
• Identity Verification Services: Third-party verification providers to confirm age and identity
• Cloud Storage and Hosting: Infrastructure providers for secure data storage
• Customer Support Tools: Live chat platforms and ticketing systems
• Analytics Services: Google Analytics and similar tools (anonymized data only)

All service providers are contractually bound to protect your information and use it solely for the purposes we specify.

3.2 Regulatory and Legal Authorities

We disclose information when required by law or to protect our legal rights:

• PAGCOR and other Philippine gaming regulatory authorities
• Law enforcement agencies in response to valid legal requests
• Courts and tribunals when compelled by court orders or subpoenas
• Anti-Money Laundering Council (AMLC) for compliance purposes

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and platform notice of any such change in ownership or control of your personal data.

3.4 Consent-Based Sharing

We may share your information with other parties if you provide explicit consent for specific purposes not covered in this Privacy Policy.

4. Data Security Measures

uan365 implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmissions between your device and our servers are protected by 256-bit SSL/TLS encryption
• Password Security: Passwords are hashed using industry-standard cryptographic algorithms and never stored in plain text
• Access Controls: Strict role-based access controls limit employee access to personal data on a need-to-know basis
• Firewall Protection: Advanced firewall systems protect our infrastructure from external threats
• Regular Security Audits: Independent security assessments and vulnerability testing conducted quarterly
• Employee Training: All staff receive mandatory data protection and security awareness training
• Incident Response Plan: Established procedures for detecting, responding to, and mitigating security breaches
• Two-Factor Authentication: Optional 2FA available for enhanced account security

While we employ robust security measures, no system is completely impervious to attack. We cannot guarantee absolute security but remain committed to protecting your information using industry best practices.

5. Data Retention and Deletion

uan365 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

5.1 Retention Periods

Data Category	Retention Period	Legal Basis
Account Information	Duration of account + 7 years	PAGCOR regulatory requirements
Transaction Records	7 years from transaction date	Anti-Money Laundering Act
Gaming History	7 years from last bet	Gaming license compliance
Identity Documents	7 years after account closure	Know Your Customer (KYC) regulations
Marketing Preferences	Until consent withdrawn	User consent
Technical Logs	90 days	Security and troubleshooting

5.2 Account Closure and Data Deletion

Upon account closure, we will delete or anonymize your personal information in accordance with the retention periods above. However, certain information must be retained for legal compliance purposes. You may request account closure by contacting customer support. Please note that deleted accounts cannot be recovered.

6. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request copies of the personal information we hold about you. Account holders can access most information directly through their account dashboard.

6.2 Right to Rectification

You may update or correct inaccurate personal information through your account settings or by contacting customer support.

6.3 Right to Erasure

You may request deletion of your personal information, subject to our legal retention obligations for gaming records and financial transactions.

6.4 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time by adjusting your communication preferences.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format.

6.6 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with "Privacy Rights Request" in the subject line. We will respond to verified requests within thirty (30) calendar days.

7. Children's Privacy

uan365 strictly prohibits use of the platform by individuals under twenty-one (21) years of age. We do not knowingly collect personal information from minors. If we discover that a user is underage, we will immediately suspend the account, forfeit any funds, and delete all associated personal information. Parents or guardians who believe their child has provided information to uan365 should contact us immediately at [email protected].

8. Cookies and Tracking Technologies

uan365 uses cookies and similar tracking technologies to enhance your experience and analyze platform usage:

Types of Cookies We Use:

• Essential Cookies: Required for platform functionality, login sessions, and security features
• Preference Cookies: Remember your settings, language preferences, and account options
• Analytics Cookies: Collect anonymized data about platform usage to improve performance
• Marketing Cookies: Track promotional campaign effectiveness (used only with consent)

You can control cookie settings through your browser preferences. However, disabling essential cookies may impair platform functionality.

9. International Data Transfers

Your personal information is primarily stored on servers located within the Philippines. In limited circumstances, information may be transferred to service providers in other jurisdictions that provide adequate data protection safeguards. Any international transfers comply with Philippine data privacy laws and are protected by appropriate contractual clauses.

10. Changes to Privacy Policy

uan365 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated through email notification and prominent platform notice. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. Your continued use of uan365 following policy updates constitutes acceptance of the revised terms.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact: